Course Details

Eligibility and Enrolment Criteria


Medical/Dental/AYUSH graduates/Nursing professionals with at least 2 years’ experience in healthcare sector

Criteria for award of certificate

  • Participation in all the six (06) contact sessions (including pre-test and post-test of each module)
  • Timely submission of allocated project work
  • Appearance and clearance of final written examination in the form of MCQ's in an hour, after Module 6 (Minimum 50% marks to be obtained in exit exam to be eligible for the certificate)
  • Course Fee: ₹ 20,000/-

Course Modules

Module 1: Introduction to Quality and health
  • Fundamentals of Quality & Quality Terminology
  • Evolution of Quality in Healthcare: Health Systems – Global and Indian perspective, Issues & Challenges
  • Approaches to Quality QA, QC, QI & TQM
  • Quality philosophy :Juran’s Trilogy ; Crosby’ model of Zero Defects


  • Module 2: Measurement systems for Healthcare Quality
  • Overview of--(NABH) Standards
  • Overview of--(NQAS) Standards
  • Other Quality standards applicable to healthcare (ISO, JCI, NABL etc.)
  • Basic principles of quality assessment and checklists


  • Module 3: Science of Quality Improvement
  • Principle of Quality improvement, Deming’s system of profound knowledge
  • Quality improvement cycle: PDCA
  • Indicators and Benchmarking
  • Quality improvement projects including Project work guidelines discussions
  • Quality improvement projects including Project work guidelines discussions


  • Module 4: Tools for Quality Improvement
  • Basic Statistics
  • 7 basic tools of quality
  • Lean Management & Value Stream Mapping – Rapid improvement events
  • Six Sigma


  • Module 5: Clinical Governance
  • Standard Treatment Guidelines (STGs)
  • Medical Audit
  • SOP session
  • Patient safety


  • Module 6: Development of a Quality Culture Aspects of Quality Management
  • Developing quality culture-Defining Vision, Mission and Strategic Objectives, Quality Circle, Recognition, Reward and Motivation
  • Human Aspects of Quality Management -Leadership in Managing and sustaining change Empowerment and Team Building
  • Health Communication
  • Exit Exam